Can You G.D. Believe It!!!
Just when I thought the Precision Rubber running board ordeal was over, the story took a new – infuriating – twist. Yesterday he called Rick to tell him not to bother driving up there for pickup – that while packing the finished running boards for shipment, he dropped one of them, breaking off one of the corners and therefore ruining it.
He now says he has to do that board completely over and it should be done in a week. I, of course, have absolutely no faith that it will be done within even a month, much less get back to me before winter. If it wasn't so infuriating it might actually be funny. Guess all I can do is grin and bear it at this point.
Here's a summary of my experience with Precision Rubber to date:
Jan 05: I call to discuss their work, prices, etc. They tell me it will take four months to do the job. I ship my running boards to them with a $1,000 deposit.
May 05: I call to check on the status of the boards, figuring they must be about done by now. I am told by the owner that he has been in the hospital for 3 months for cancer surgery and has just recently picked up my boards from his UPS delivery site in Montana. They should be done by July.
July 05: I call and am told they should be done by August.
Aug 05: I call and am told they were completely finished, but the glue used to mount the rubber to the metal was bad and did not adhere properly, which means that they have to been completely redone (the rubber would be stretched during removal and would not be right). Maybe done in another month or two.
Oct 05: Another call: "Should be done in a month."
Nov 05: Another call: "One is done, should be about a month for the other one."
Dec 05: More calls, no answer.
Jan 06: Another call: "I had a heart atttack in December and have to talk several months off. Sorry."
Spring 06: Many periodic calls. More apologies and promises of "next month", no action.
Jun 06: Told "They are finished and just need the final spray sealant before shipping. Should be done in 3 days."
Jun 06: When I call back about pickup, am told "My compressor is broken and can't spray them until its fixed."
Jul 06: Compressor parts lost by Canadian customs.
Late July 06: Compressor parts finally delivered.
Aug 06: Two weeks after the compressor was fixed: "Sprayed them on Thursday. Should be ready for pickup on Tuesday (8/8)."
And now this? What will be the next screw up? This is without a doubt the single worst consumer experience of my life. If you are thinking of using this guy to do your boards, buyer beware!
He now says he has to do that board completely over and it should be done in a week. I, of course, have absolutely no faith that it will be done within even a month, much less get back to me before winter. If it wasn't so infuriating it might actually be funny. Guess all I can do is grin and bear it at this point.
Here's a summary of my experience with Precision Rubber to date:
Jan 05: I call to discuss their work, prices, etc. They tell me it will take four months to do the job. I ship my running boards to them with a $1,000 deposit.
May 05: I call to check on the status of the boards, figuring they must be about done by now. I am told by the owner that he has been in the hospital for 3 months for cancer surgery and has just recently picked up my boards from his UPS delivery site in Montana. They should be done by July.
July 05: I call and am told they should be done by August.
Aug 05: I call and am told they were completely finished, but the glue used to mount the rubber to the metal was bad and did not adhere properly, which means that they have to been completely redone (the rubber would be stretched during removal and would not be right). Maybe done in another month or two.
Oct 05: Another call: "Should be done in a month."
Nov 05: Another call: "One is done, should be about a month for the other one."
Dec 05: More calls, no answer.
Jan 06: Another call: "I had a heart atttack in December and have to talk several months off. Sorry."
Spring 06: Many periodic calls. More apologies and promises of "next month", no action.
Jun 06: Told "They are finished and just need the final spray sealant before shipping. Should be done in 3 days."
Jun 06: When I call back about pickup, am told "My compressor is broken and can't spray them until its fixed."
Jul 06: Compressor parts lost by Canadian customs.
Late July 06: Compressor parts finally delivered.
Aug 06: Two weeks after the compressor was fixed: "Sprayed them on Thursday. Should be ready for pickup on Tuesday (8/8)."
And now this? What will be the next screw up? This is without a doubt the single worst consumer experience of my life. If you are thinking of using this guy to do your boards, buyer beware!
posted by Bob Shafto at 4:35 AM
1 Comments:
I found your blog while searching for Pontiac parts. I have followed your running board saga for several weeks. You are a patient guy. I would have lost my mind weeks ago and beaten the Precision rubber guy to death with a running board. Hang in there.
Clark
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